Terms & Conditions

Last updated: 19 August 2026

1. Introduction

These Terms and Conditions govern the provision of services by Greenleaf Creative Ltd (“we”, “us”, “Greenleaf Creative”) to its clients (“you”, “the Client”). By placing an order or signing an order form with us, you agree to be bound by these terms in full.

These terms are governed by the laws of Scotland and subject to the exclusive jurisdiction of the Scottish courts. Where you are a consumer, your statutory rights under Scottish and UK consumer law are not affected.

2. Definitions

• “Services” — any website design, hosting, marketing, SEO, social media management, print design, or related work carried out by Greenleaf Creative.
• “Order Form” — the signed document confirming the agreed scope, price, and commencement of services.
• “Agreement Date” — the date on which Greenleaf Creative receives your signed order form (and, where applicable, the required deposit).
• “Content” — any text, images, logos, data, or other materials you supply to us for use in delivering the services.
• “Project” — the specific deliverable(s) agreed in the order form.

3. General Terms (All Services)

3.1 Quotations and Acceptance

All quotations are valid for 30 days from the date of issue. A contract is formed when you return a signed order form. We reserve the right to withdraw or amend a quotation at any time before acceptance.

3.2 Prices and VAT

All prices quoted are in pounds sterling (GBP). Unless expressly stated otherwise, prices are exclusive of VAT. Where VAT is applicable, it will be added at the prevailing rate.

3.3 Client Responsibilities

You are responsible for:

• Providing accurate, complete, and timely Content, materials, and information required for us to deliver the services
• Ensuring all Content supplied does not infringe any third-party intellectual property rights, privacy rights, or applicable law
• Reviewing and approving drafts, proofs, or prototypes within a reasonable timeframe
• Providing necessary access credentials (logins, FTP, admin access) when required

We are not liable for any delays or failures caused by your failure to meet these responsibilities. If delays caused by you result in additional work, we reserve the right to charge for that additional time at our standard hourly rate of £45.00 per hour.

3.4 Lead Times

During busy periods, clients are advised of up to a 6-week lead time. All estimated completion dates are indicative only. We will not be liable for any loss arising from a delay that is beyond our reasonable control.

3.5 Amends After Completion

Changes requested after a project has been completed will be carried out within 3–7 working days, unless a shorter timeframe has been agreed in advance in writing.

3.6 Confidentiality

We agree to keep all passwords, login credentials, and confidential business information you provide strictly private and will not disclose them to any third party, except where required by law.

4. Payment Terms

4.1 Payment Deadlines

Invoices are due for payment within 7 days of the invoice date unless otherwise agreed in writing.

4.2 Late Payment

If payment is not received by the due date:

• An administration fee of £5.00 will be applied to the outstanding balance
• We reserve the right to charge statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998 at 8% per annum above the Bank of England base rate
• We reserve the right to suspend delivery of services, hosting, or access to completed work until the outstanding balance is settled in full

4.3 Preferred Payment Method

Our preferred payment method for ongoing monthly services is Direct Debit, collected on the same calendar date as the start of your contract each month. We reserve the right to request an alternative payment method where Direct Debit is unavailable.

4.4 Disputed Invoices

If you dispute an invoice, you must notify us in writing within 7 days of receipt, specifying the amount in dispute and the reasons. Undisputed portions of the invoice remain due by the original payment date.

5. Monthly Website Services

5.1 Minimum Term

All monthly website packages are subject to a minimum term of 24 months from the Agreement Date. Following the initial 24-month term, the agreement will continue on a rolling monthly basis until terminated by either party with 30 days’ written notice.

5.2 Hosting

Hosting costs are included within the agreed monthly amount and are charged monthly in advance. Hosting is provided on a reasonable-endeavours basis. We do not guarantee 100% uptime, and we are not liable for losses arising from third-party hosting outages beyond our reasonable control. We will make reasonable efforts to notify you of any planned maintenance.

5.3 Included Amendments

Each monthly agreement includes up to 30 minutes of text and image updates per month (or 60 minutes for ecommerce packages). Unused time does not roll over. Amendments exceeding the included allowance will be charged at £45.00 per hour.

5.4 Additional Pages

Additional pages can be added beyond the agreed package limits. Depending on the number of extra pages, this may move the agreement into a higher payment tier.

5.5 Ecommerce Products

For ecommerce websites, we will add up to 20 products during the build phase for testing purposes. Any additional products loaded by us will be charged at our standard hourly rate.

5.6 Early Termination

If you wish to terminate the agreement before the end of the minimum 24-month term, all remaining monthly payments for that term become immediately due and payable in full. No refund will be given for any advance payments already made.

5.7 Transfer to Another Host

If you wish to transfer your website to another hosting provider, the contract must be paid up in full (including any outstanding minimum-term balance). Any applicable release fee will be agreed individually. All websites remain the property of Greenleaf Creative Ltd until any such release fee has been paid in full.

5.8 Cancellation Before Completion

Should you cancel an order prior to the website being completed, an hourly charge of £45.00 will apply for all work carried out up to the point of cancellation. This will be invoiced and is payable within 7 days.

6. Marketing, SEO & Social Media Management Services

6.1 Minimum Term and Rolling Basis

Marketing, SEO, and social media management services are subject to a minimum term as agreed in your order form. Following the minimum term, the agreement continues on a rolling monthly basis, terminable by either party with 30 days’ written notice.

6.2 No Guarantee of Results

Greenleaf Creative cannot guarantee specific rankings, positions, or outcomes on any search engine or social media platform. We will apply best-practice techniques and make every reasonable effort to achieve the agreed objectives, but search engine algorithms and platform policies are beyond our control.

6.3 Client Logins and Access

We can only carry out marketing and social media work once all required logins, passwords, and account access have been provided. We are not responsible for any delays caused by your failure to supply these in a timely manner.

6.4 Social Media Posting

We reserve the right to create and publish content to agreed social media platforms without seeking approval for each individual post, provided the content is relevant to your business and consistent with the agreed objectives. You may specify content restrictions or a tone of voice brief at the outset, which we will follow.

6.5 Payment in Advance

All marketing and SEO payments are due in advance of the work period. Where additional time is requested beyond the agreed scope, this will be discussed and agreed before work begins.

6.6 Account Ownership

All social media accounts, advertising accounts, and third-party platform accounts created on your behalf remain your property. We will not retain access to these accounts following termination of the agreement.

7. Standard Website Design Services

7.1 Hosting Term

Standard website packages include hosting for 12 months from the commencement date. Hosting thereafter is charged annually and invoiced in advance of each renewal period.

7.2 Deposit and Final Payment

A deposit of 50% of the agreed project fee is required before work commences. The remaining 50% is due upon completion and prior to the website going live.

7.3 Client Maintenance

Following handover, the client is responsible for all ongoing updates, content changes, and backups unless a separate maintenance agreement is in place with Greenleaf Creative.

7.4 Additional Pages and Products

Additional pages beyond the agreed scope may attract additional charges and could move the project into a higher pricing tier. For ecommerce sites, we will load up to 20 products during the build. Additional products added by us will be charged at the standard hourly rate.

7.5 Ownership

All website files and design work remain the property of Greenleaf Creative Ltd until full and final payment has been received. On receipt of full payment, ownership of the website design passes to the client, subject to any third-party licences (fonts, stock imagery, plugins) which remain subject to their respective licence terms.

7.6 Transfer to Another Host

Should you wish to move your website to another hosting provider, all outstanding payments must be settled in full before any files or access credentials are transferred.

7.7 Cancellation

If an order is cancelled before completion, an hourly charge of £45.00 applies for all work carried out to date, invoiced and payable within 7 days.

8. Domain Names

8.1 Assistance with Registration

Where a client does not own a domain name, Greenleaf Creative will assist with purchasing a suitable domain. The cost of domain registration is either included in the quoted package or will be charged separately as agreed.

8.2 Greenleaf Creative Not Liable for Domain Loss

Greenleaf Creative Ltd accepts no responsibility whatsoever for the loss of a domain name, whether or not we have registered or managed it on your behalf. Domain name loss may occur as a result of, but is not limited to:

• Failure to renew the domain name before its expiry date
• Non-receipt or non-action on renewal notices sent by the domain registrar or by us
• Third-party domain disputes, cybersquatting claims, or UDRP (Uniform Domain-Name Dispute-Resolution Policy) proceedings
• Errors, changes, or system failures at the domain registrar or registry level
• Incorrect registration details provided by the client
• The domain name being registered or trademarked by another party

It is the client’s responsibility to ensure domain renewal is completed in a timely manner. Where Greenleaf Creative manages domain renewal on your behalf, we will make reasonable efforts to notify you in advance of the expiry date; however, we cannot be held responsible if renewal notices are not received, are directed to spam, or are not acted upon.

We strongly recommend that all clients maintain direct access to their domain registrar account and keep their contact details up to date with the registrar.

9. Intellectual Property

9.1 Client Content

You warrant that all Content you supply to us (text, images, logos, data) is either owned by you or that you hold the necessary licences or permissions to use it. You indemnify Greenleaf Creative against any claims, costs, or damages arising from Content that infringes third-party rights.

9.2 Third-Party Assets

Where third-party licensed assets are incorporated into your project (stock photography, premium fonts, plugins, etc.), those assets remain subject to the terms of their respective licences. Greenleaf Creative is not responsible for the ongoing licence fees or compliance obligations attached to third-party assets.

9.3 Portfolio

Unless you request otherwise in writing, we reserve the right to display completed work in our portfolio and promotional materials.

10. Limitation of Liability

To the fullest extent permitted by law:

• Our total liability to you in connection with any contract shall not exceed the total fees paid by you to us in the 12 months preceding the event giving rise to the claim
• We are not liable for any indirect, consequential, or special loss, including loss of profit, loss of business, loss of data, or reputational damage, even if we have been advised of the possibility of such losses
• We are not liable for errors, omissions, or downtime caused by third-party services, including but not limited to hosting providers, search engines, social media platforms, domain registrars, or payment processors

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under Scots or UK law.

11. Force Majeure

We will not be liable for any delay or failure to perform our obligations where that delay or failure results from circumstances beyond our reasonable control, including but not limited to acts of God, pandemic, power failure, internet outages, third-party service failures, or changes in law or regulation. We will notify you as soon as reasonably practicable and will make every effort to resume normal service.

12. Data Protection

We process personal data in accordance with UK GDPR and the Data Protection Act 2018. Our Privacy Policy, available on our website, sets out how we collect, use, and protect personal data. By engaging our services, you confirm that any personal data you provide to us in the course of the contract has been obtained lawfully and that you have the right to share it with us.

13. Amendments to These Terms

We reserve the right to amend these terms at any time. We will give you at least 30 days’ notice of any material changes. Continued use of our services after that notice period constitutes acceptance of the revised terms. Where a contract is already in place, any changes to terms will not affect that contract unless agreed in writing by both parties.

14. Severability

If any provision of these terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed entirely. The remaining provisions shall continue in full force and effect.

15. Governing Law and Jurisdiction

These terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of Scotland. The parties irrevocably submit to the exclusive jurisdiction of the Scottish courts.

Where you are a consumer, this does not affect your rights under applicable consumer protection law in your country of residence.

16. Contact

If you have any questions about these terms, please contact us:

Greenleaf Creative Ltd
Auchterarder, Perthshire, Scotland
[email protected]